![]() ![]() What remains striking is the way tech companies seem to regard the gathering of this kind of data as something users don’t need to know about. Or perhaps someone in the Experience Program just got carried away. The application nosiness could also be something to do with understanding the sort of software Wacom customers use more generally, in order to draw anonymised marketing inferences about their expertise and interests. Heaton’s discovery is highly unlikely to be a sinister plot to carry out surveillance on customers for commercial purposes although monitoring third-party software use is stretching things a bit. This includes many products that users trust (for example, Mozilla and Microsoft), although the latter do at least ask rather than enable through a driver installation. It is possible to use the product without enabling the data collection by looking for the Wacom Experience Program setting in the Desktop Center software and unticking it – customers can opt-out if they want to.Ī more general defence is that almost every software and hardware product in existence these days will have a similar feedback system, so it’s not as if Wacom is unusual. ![]()
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